Terms of service

By accessing, browsing, or using the Zivarri Jewels website and placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any provision, please discontinue use of this website immediately.

Part I — About Zivarri Jewels

1. Entity and Location

This website is owned and operated by Zivarri Jewels, a jewelry retail store located at 303 Harris St, Eureka, CA 95503, United States. We offer a curated collection of 14kt and 16kt gold-plated earrings, rings, and necklaces — including crystal-set, pavé, mother-of-pearl, and rhodium-accented designs.

2. Acceptance of Terms

Your use of this website constitutes your acceptance of these Terms in full. We reserve the right to update or modify these Terms at any time without prior notice. Changes take effect immediately upon posting. Your continued use of the website after any change constitutes acceptance of the updated Terms.

3. Eligibility

You must be at least 18 years of age to make a purchase on this website. By placing an order, you represent that all information you provide is truthful, current, and complete.

Part II — Products, Materials, and Descriptions

4. Jewelry Materials

Zivarri Jewels offers jewelry crafted from the following materials, as specified on each product page:

14kt gold plating — featured across the majority of our collection, delivering a warm, rich gold tone
16kt gold plating — used in select pieces such as the Zoey Studs for a slightly deeper gold finish
Stainless steel posts — used in select earring designs for durability and sensitivity-friendly wear
Crystal accents — pavé-set and bezel-set crystals featured in earrings, rings, and necklaces
White sapphire accents — featured in pieces such as the Lucky Charm Necklace
Mother-of-pearl inlay — featured in the Icon White Studs and Mini Icon White Necklace
Rhodium finish — used in mixed-metal pieces such as the Mayfair Lariat for a cool silver-tone accent
Water-resistant construction — applied to select rings such as the How I Roll Ring

5. Product Images and Descriptions

We strive to represent every product accurately. However, the actual color, luster, and finish of jewelry may vary slightly from what you see on screen due to monitor calibration, lighting conditions, and the natural characteristics of plating processes.

Crystal and stone sizes (e.g., 2.8mm to 3.4mm oval crystals in the Dewy Earrings) are measured individually and may show minor variation. This is a characteristic of handcrafted jewelry and is not considered a defect.

6. Sizing

Rings are available in U.S. standard sizes 5 through 10, with some designs offering half sizes (e.g., 6.5, 7.5, 8.5, 9.5, 10.5 for the How I Roll Ring). Rings are measured by hand, and variations of approximately 0.5 mm are within normal manufacturing tolerance.

Necklaces are available in various lengths, typically 15 to 18.5 inches with 2-inch extenders for adjustable styling.

Customers are encouraged to consult our size guide or contact us before ordering to ensure the best fit.

7. Pricing and Availability

All prices are listed in United States Dollars (USD).
We reserve the right to modify prices at any time without prior notice.
If a product is listed at an incorrect price due to a typographical error, we reserve the right to cancel the order and issue a full refund, or to contact you with the correct price before processing.
Products are subject to availability. We may discontinue or modify any item without notice.

Part III — Orders, Payment, and Modifications

8. Placing an Order

An order is placed when you complete the checkout process and receive an automated order-confirmation email. This email confirms receipt of your order but does not constitute acceptance of the contract. We reserve the right to accept or decline any order at our discretion.

9. Payment Methods

We accept the following payment methods:

Credit and Debit Cards: Visa, MasterCard, American Express, and Discover
Digital Wallets: Apple Pay, Google Pay, PayPal, and Shop Pay

All transactions are encrypted via SSL and processed by PCI-DSS-compliant gateways. Your credit card statement will show a charge under "Zivarri Jewels."

10. Modifications and Cancellations

You may request to modify or cancel your order within 2 hours of placement, provided it has not yet entered our fulfillment process. After this window, changes may not be possible. Contact us immediately at info@zivarrijewels.com or +1 (707) 798-6079 with your order number.

11. Order Cancellation by Zivarri Jewels

We reserve the right to cancel orders under the following circumstances:

Payment authorization fails or cannot be verified
Billing or shipping information appears invalid or fraudulent
The item is out of stock or has been discontinued
A pricing error was published on the product page
The order pattern suggests potential fraud

If we cancel your order after payment has been processed, you will receive a full refund to your original payment method within 10 business days.

Part IV — Shipping and Delivery

12. Shipping Coverage

We offer free standard shipping on all orders within the contiguous (lower 48) United States. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations.

13. Processing and Delivery Timeframes

Order processing: 1–3 business days (Monday through Friday, excluding federal holidays).
Estimated delivery: 4–7 business days after shipment.

Delivery times are estimates only and may vary due to weather, peak seasons, or carrier delays.

14. Packaging

Every jewelry piece is carefully packaged in a branded box or pouch to protect it during transit. Rings are placed in fitted ring boxes, and necklaces are secured in chain-tangle-free packaging. We take care to ensure your jewelry arrives in perfect condition.

For complete shipping details, please refer to our Shipping Policy.

Part V — Returns and Refunds

15. Return Eligibility

You have 30 days from the date of delivery to request a return. Items must be unused, undamaged, and in their original packaging with all tags attached.

16. Earrings — Hygiene Policy

All earrings — including studs, hoops, drops, climbers, and huggies — are excluded from return once the protective seal has been broken or the earring post has contacted skin. This policy is in place for hygiene and safety reasons and is strictly enforced.

17. Ring and Necklace Returns

Rings and necklaces may be returned within 30 days of delivery, provided they are in their original, unworn condition. If you purchased the wrong ring size, please contact us to arrange an exchange rather than a return.

For complete return details, please refer to our Refund and Return Policy.

Part VI — Intellectual Property

18. Ownership

All content on this website — including text, images, photographs, logos, graphics, product descriptions, and website design — is the exclusive property of Zivarri Jewels or its content suppliers and is protected by United States and international copyright laws.

19. Permitted Use

You may view and purchase products for personal, non-commercial use. You may not copy, reproduce, distribute, publicly display, or create derivative works from any content on this website without our express written consent.

Part VII — User Accounts

20. Account Responsibilities

If you create an account on our website, you are responsible for:

Maintaining the confidentiality of your login credentials.
All activities that occur under your account.
Notifying us immediately of any unauthorized access or use.

21. Account Suspension

We reserve the right to suspend or terminate accounts that we reasonably believe are engaged in fraudulent, abusive, or unauthorized activity.

Part VIII — Liability and Indemnification

22. Limitation of Liability

To the maximum extent permitted by law, Zivarri Jewels shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website or purchase of our products.

Our total liability for any single claim shall not exceed the total amount you paid for the product in question.

23. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, carrier disruptions, pandemics, or government actions.

24. Indemnification

You agree to indemnify, defend, and hold harmless Zivarri Jewels, its owners, employees, and affiliates from any claims, losses, damages, liabilities, costs, or expenses arising from your use of this website, violation of these Terms, or violation of any third-party rights.

Part IX — Governing Law and Dispute Resolution

25. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

26. Jurisdiction

Any disputes arising under these Terms shall be resolved in the state or federal courts located in Humboldt County, California.

Part X — Miscellaneous

27. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

28. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund and Return Policy, and Payment Policy, constitute the entire agreement between you and Zivarri Jewels regarding your use of this website and purchase of products.

Contact Us

Zivarri Jewels 303 Harris St Eureka, CA 95503

Email: info@zivarrijewels.com Phone: +1 (707) 798-6079

Business Hours: Wednesday–Friday: 12:00 PM – 5:00 PM (PT) Saturday–Tuesday: Closed